IT Service Coordinator

Join HireArchi as an IT Service Coordinator and become the trusted bridge between our clients and technical teams. This role is perfect for a detail-oriented professional who thrives in a dynamic environment, ensuring seamless communication and exceptional service. In this role, you'll be the first point of contact for our clients, addressing their IT needs and coordinating with our technical teams to deliver efficient solutions. Based in the vibrant city of Denpasar, you'll have the opportunity to work with a diverse range of clients and contribute to our growing success.

At HireArchi, we are a leading IT service provider committed to delivering exceptional value to our clients. Our team is passionate about technology and dedicated to providing the best possible service. As an IT Service Coordinator, you'll play a crucial role in ensuring our clients receive the support they need, while also having the opportunity to grow and develop your career within a supportive and innovative environment.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for clients, addressing their IT needs and concerns.
• Coordinate with technical teams to ensure efficient and timely resolution of IT issues.
• Document and track client requests and service tickets using our internal ticketing system.
• Provide technical support and guidance to clients, ensuring they can make the most of our IT services.
• Monitor and report on service levels and performance metrics.
• Collaborate with sales and marketing teams to understand client requirements and provide tailored solutions.
• Stay up-to-date with the latest IT trends and technologies to ensure our clients receive the best possible service.
• Provide training and support to new team members as needed.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in a similar role within the IT industry.
• Proficient in using ITIL or similar service management frameworks.
• Strong communication and interpersonal skills, with the ability to work effectively with clients and technical teams.
• Experience with ticketing systems such as ServiceNow, Jira, or Remedy.
• Knowledge of IT infrastructure and services, including networking, servers, and cloud technologies.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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