Air Logistics Operational Care Expert - Customer Excellence

Join Kuehne & Nagel, a global leader in logistics, as an Air Logistics Operational Care Expert in the vibrant region of Bali, Indonesia. This is your opportunity to play a pivotal role in delivering Customer Excellence within our air logistics operations. As part of our team, you'll be responsible for ensuring seamless operations, from flight scheduling to cargo handling, all while maintaining the highest standards of customer satisfaction.

Bali's unique charm and strategic location make it an ideal hub for our air logistics operations. You'll work alongside a dynamic team of professionals, leveraging cutting-edge tools like KNA's proprietary systems and SAP to optimize our operations. With a strong focus on customer service, you'll be at the forefront of ensuring our clients' cargo reaches its destination safely and on time.

If you're a seasoned professional with a passion for air logistics and a commitment to customer excellence, we invite you to be part of our journey. Bring your expertise, and let's soar to new heights together.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize air cargo operations, including flight scheduling and cargo handling.
• Ensure compliance with international air cargo regulations and standards.
• Coordinate with global teams to resolve operational issues and improve processes.
• Provide exceptional customer service, addressing client inquiries and resolving issues promptly.
• Analyze operational data to identify trends and implement corrective actions.
• Collaborate with cross-functional teams to ensure seamless integration of air logistics operations.
• Participate in continuous improvement initiatives to enhance operational efficiency.
• Stay updated with industry trends and best practices in air logistics.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Logistics, Supply Chain Management, or a related field.
• Minimum of 5 years of experience in air logistics operations, with a focus on customer service.
• Certification in air cargo operations or related field is a plus.
• Proficient in using KNA's proprietary systems and SAP.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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