Guest Reservation Specialist - Luxury Hospitality (GRO)

Join Harmony Beach Suite & Private Villas, a premier luxury hospitality destination in Bali, as a Guest Reservation Specialist (GRO). In this dynamic role, you will be the first point of contact for our discerning guests, ensuring seamless booking experiences while contributing to the overall success of our reservations team. Located in the heart of Badung, our property offers unparalleled luxury and service, making it the perfect place to start your career in the hospitality industry.

As a Guest Reservation Specialist, you will handle all aspects of guest reservations, from initial inquiries to post-stay follow-ups. You will work closely with our team to ensure that every guest's stay is memorable and exceeds their expectations. With access to industry-leading tools like Sabre and Amadeus, you will have the resources to provide exceptional service and make a significant impact on our guests' experiences.

This is an exciting opportunity to be part of a growing team in a world-class luxury hospitality property. If you are passionate about hospitality, have excellent communication skills, and are eager to provide exceptional service, we invite you to apply and join us in creating unforgettable experiences for our guests.

📋 Tanggung Jawab Pekerjaan

• Manage and process guest reservations using Sabre and Amadeus systems.
• Provide exceptional customer service to guests, ensuring their booking experience is seamless and stress-free.
• Coordinate with other departments to ensure smooth check-in and check-out processes.
• Handle guest inquiries, complaints, and special requests promptly and professionally.
• Maintain accurate and up-to-date reservation records and reports.
• Assist in promoting our property through various marketing channels.
• Stay updated with industry trends and best practices in the hospitality sector.
• Contribute to team meetings and brainstorming sessions to improve reservation processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 2 years of experience in guest reservations or a similar role in the hospitality industry.
• Proficient in using Sabre and Amadeus reservation systems.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Familiarity with local regulations and requirements in the hospitality industry.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluent in English and Bahasa Indonesia.

🛠️ Keahlian

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